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Legal & Policy

Refund & Cancellation Policy

Fair policies designed for both students and campus vendors.

Last Updated: February 12, 2026

1. Overview

Campus Connect operates as a platform facilitator. Our policies are designed to be fair to both buyers (Students) and vendors (Lower Market Shops), considering the unique nature of our batch delivery system.

General Approach: Requests are evaluated on a case-by-case basis, taking into account order status, preparation time, and proof of issue.

2. Cancellation Policy

2.1 Before Batch Closes

✅ Cancellation Usually Allowed

If you cancel before the batch closes and the order hasn't been batched yet, cancellation is typically granted instantly without penalty.

2.2 After Batch Closes

⚠️ Requires Vendor Approval

The vendor may have already started preparing your food. Cancellation depends entirely on their approval.

2.3 Out for Delivery

❌ Cancellation Not Allowed

The vendor has already climbed the hill. You are responsible for accepting and paying for the order.

3. Refund Policy

Eligible for Refund

  • ● Order not delivered
  • ● Wrong item received
  • ● Spoiled/Damaged food
  • ● Missing items (Partial refund)
  • ● Duplicate payment charged

Not Eligible

  • ● Change of mind after prep
  • ● Personal taste preference
  • ● You were unavailable to collect
  • ● Incorrect hostel address provided
  • ● OTP already verified

4. How to Request a Refund

Time Limit: 24 Hours

For food quality issues, you must report the issue within 24 hours of delivery for a valid claim.

Steps to Follow:

1

Go to 'My Orders' & find the order.

2

Click 'Report Issue' button.

3

Select reason & upload photos.

Our support team will review your request and respond within 2-3 business days.

5. Refund Processing Timeline

Current Method: Cash on Delivery

Since we use COD, "refunds" are processed as:

  • Wallet Credit: Added to your Campus Connect account for next time.
  • Manual Transfer: In rare cases, via UPI from the admin.

6. Dispute Resolution

If your request is denied and you feel it was unfair, you can escalate the issue.

  1. Contact Support: Email codingclub@nitap.ac.in with Order ID.
  2. Mediation: Our team will talk to the vendor on your behalf.
  3. Final Decision: Campus Connect admin decision is final based on evidence.

7. Prevention Tips

Avoid Issues

Be Available: Don't make the vendor wait at the drop point.
Check Address: Ensure Hostel Block & Room No are correct.
Verify Items: Check food before sharing OTP.
Order Early: Give vendors time to prep.

8. Contact Us

Have questions about a refund?

Email us with Subject: "Refund Request - Order #[ID]"

Email Support
By placing an order on Campus Connect, you acknowledge that you have read and understood this Refund & Cancellation Policy. This policy is subject to our Terms & Conditions.